FAQs

Where do you ship?

Almost every country in the world!

How long will it take to receive my order?

The time frame for order delivery is divided into two parts:

  • Processing time: Includes order verification, manufacturing and packaging. All orders are sent to the manufacturer after the order is placed, which is usually within the day. The manufacturer processes the order(s), which usually takes an additional 2-5 days.
  • Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination. See below for estimated shipping times.

How long will it take for my merch after it's shipped?

Most Metro Areas in Australia

For standard shipping: usually 8-15 business days
For express shipping: usually 7-12 business days

Other Areas and Countries

Approximately 2-8 weeks

What are the shipping costs?

The shipping costs, and shipping options (if any) will be shown during the checkout process. This is dependent upon where the merch is being shipped  from (most items are made in Melbourne, Australia).

Where is the merch printed?

All products, with the exception of the baseball cap, are printed in Melbourne, Australia.

How can I track my order?

If you're in Australia, tracking information will be emailed to your provided email address once the item has shipped.

If you're elsewhere, please contact us and we'll provide a tracking number if at all possible.

Do you offer refunds or exchanges?

Incorrectly Fulfilled or Damaged items

We will replace or reprint an item if it has been delivered with defects or incorrectly (wrong design, style/colour/sizes). On receipt of a photo of the item received, we will reprint and send out a replacement at no charge. No need to return the affected item — you may keep it :)

Change of Mind

Sadly, we aren’t able to offer exchanges or refunds due to change of mind. ‘Change of Mind’ includes but not limited to:

  • Change of mind in terms of sizing
  • The wrong colour or design chosen

Having said this, please contact us and we'll try to work out a solution.

I have more questions!

Contact us if you have any other questions, and we'll get back to you as soon as possible :)